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Privacy Policy

Rocket Life Ltd. (“Owna” “we”, “us,” or the “Company”) value your privacy and strive to protect it. In this Privacy Policy, we will describe how we protect your privacy by limiting the collection, storage and use of information you or anyone on your behalf provide us by using the Platform (as defined in the Terms of Use) or authorize us to collect in conjunction with your use thereof. This Privacy Policy has been formulated after much thought regarding protection of a user’s (“You” or “Your”) privacy when using the Platform. Please remember that use of the Platform is completely voluntary and that You are not compelled or obliged in any way to use the Platform or to provide any information. If You are not willing to disclose the Information in its entirety, we urge that You refrain from using the Platform, since partial or inaccurate information may result in an inaccurate or wrong output or guidance by our Platform.

 

Our Privacy Policy is a part of the Terms of Use of the Platform, and by accessing the Platform, You confirm that You have read and agreed to the Terms of Use and this Privacy Policy. The Terms of Use of our Platform and this Privacy Policy do not derogate from any terms of use, policies and undertakings between You and Your Provider or Your Caregiver.

 

1. The Use of the Information provided by the User

In the course of using the Platform, You will be asked to provide the following information (the “Information”):

  • Medical information – such as information relevant for assessment of Your medical condition, current symptoms, medication, drug utilization and medical background information;
  • Personal information – including Your age, gender, weight and height;
  • Contact details – such as Your name, email address, phone number, and other contact information required in order to create Your account and enable future communications;
  • Information that may be provided in the interactions with the Caregiver in connection with Your medical condition and metrics, Your diet, Your wellbeing and Your experience using the Platform and services ;
  • Recorded communications (such as chats, telephone calls, video-conferencing and other audio-visual means of communication) and information extracted from the recorded communications;
  • In addition, the Platform will receive Your IP address (which may also be associated with Your domain name or the domain name of Your Internet Service Provider) as well as other information related to Platform interaction (such as user device type, device family, operating system, browser type and version, screen resolution, browser and keyboard language, clickstream, nature of operations, duration of use of services and related timestamps).

 

We may also collect medical information from Your health system provider or insurer (“Your Provider”) if such entity has referred You to Us. Such information will be deemed to be included as “Information” as that term is used hereunder.

 

Our use, collection and maintenance of the Information shall be in accordance with this Privacy Policy, and any applicable law, for the following purposes (the “Authorized Purposes”):

  • To provide You the right to upload Information and provide the Provider and Caregiver with access to such Information as specified in the Terms of Use, including for the provision of medical treatment by and guidance by Your Caregiver.
  • To allow You and Your Caregiver to communicate through the Platform.
  • To provide You and Your Caregiver with services supported by our Platform in furtherance of the orderly use described above. Certain of our services may be may be provided using artificial intelligence models and tools.
  • To provide You access to Owna Content. Certain of our Content may be provided using artificial intelligence models and tools.
  • To support, maintain, improve, customize, implement, operate and modify the Platform and the services and content provided by the Platform (including its underlying technology, algorithms and models (some of which use artificial intelligence), to present and offer our technology and to conduct academic research studies, subject to applicable law. Specifically, we may use your Information in order to improve our artificial intelligence models, so that we are constantly improving our services, products, and the information we provide our users. When you are using our Platform, you are not only learning from our data, but our Platform also learns from you and your experiences. Over the long term, this growing repository of health experiences and clinical decision- making will accelerate medical research and improve our understanding of human disease (including but not limited to diabetes, obesity and additional metabolic conditions) and the information and advice we and our affiliates can provide. Generally, the information we use for machine learning for research purposes is aggregated and/or deidentified (even if initially provided in an identified manner), and we take reasonable steps not to reidentify You individually or use your identified information as part of the research efforts unless permitted by law or approved by You in accordance with applicable law.
  • To provide support and services for You and other Users.
  • To run our organization, and to bill for the services we provide (to the extent that such services are fee-bearing under our Terms of Use).
  • Το aggregate and/or deidentify Information so that it will no longer be considered personal health information, and use and disclose this aggregated and/or deidentified information for any purpose not prohibited by law, including to train, develop, and enhance our technology, such as our machine learning models and artificial intelligence (AI) systems, and for research, development and marketing purposes by us and our affiliates. We may also use artificial intelligence to provide non-medical recommendations to users, such as feedback on dietary habits or lifestyle choices
  • To detect and prevent prohibited use of the Platform, viruses, fraud and violations of the Terms of Use or applicable law.
  • To use the Information for statistical and financial purposes provided however that any personal attributes shall be removed from such Information or the Information is used on an aggregated basis.
  • To comply with our legal obligations.
 

Our Platform is not designated for children under the age of 18. We do not knowingly collect personal information from children under the age of 18 without obtaining the consent of their legal guardian or ward who is authorized to represent them. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records. However, a legal guardian of a minor or a ward authorized to represent them may provide us with their personal information. If You are a legal guardian or ward of a minor and You discover that Your child under the age of 18 has obtained an account without Your consent, then You may alert us at [email protected] and request that we delete the account and the information from our Platform.

 

Any storage or use of Your Information by us shall be made in accordance with the terms of this Privacy Policy. BY CONNECTING TO, ACCESSING OR USING THE PLATFORM, YOU CONSENT TO THE COLLECTION AND PROCESSING OF YOUR INFORMATION FOR ALL PURPOSES AS SPECIFIED HEREIN.Your consent serves as the legal basis for processing your information. We will not use Your Information for any other purpose except for the Authorized Purposes.

The Information will be maintained, processed and stored in secured cloud storage, provided by our third-party service provider within the US. From time to time, Owna will transfer the Information to the Provider and Caregiver. Our affiliates and our service providers that store or process the Information on our behalf are each committed to keep it protected and secured, pursuant to applicable law and industry standards. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. While we strive to protect information transmitted on or through our Platform, we cannot and do not guarantee the security of any information You transmit on or through the Platform, and You do so at Your own risk. By providing the Information or otherwise using the Platform, You expressly consent to the place of storage and transfer described above, including transfers to third parties service providers as contemplated above.

 

We retain the Information we collect for the abovementioned uses in a de-identified manner also following the termination of Your rights to use the Platform.

You may withdraw Your consent to us processing the Information at any time, without affecting the lawfulness of data processing we carried out based on Your consent before such withdrawal. You have the right to request deleting Your Information what we hold about You at any time (except to the extent such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates). Should You decide to withdraw Your consent for us to process Your Information, Your right to use the Platform will be terminated effective immediately.

 

If You were referred by a Caregiver who has a license from us and such license is terminated or otherwise Your engagement therewith is terminated, we may but are not be obligated to continue to store Your Information. If we continue to hold Your Information as part of Your account, such Information may be available to You, and according to Your further instructions also to other medical care providers or caregivers, provided that such service provider has a license from us. We may delete the Information instead, following 30 day notice. At all times, you may subscribe to use a limited version of the Platform (which includes access to Owna Content and enables You to access previously uploaded and continue to upload medical information and metrics). In such case, you are deemed to provide us with Your authorization to allow us to store and use the information and metrics uploaded to or collected by the Platform and any correspondences stored thereby on Your behalf and not only on behalf of Your Caregiver.

 

2. Sharing Your Information

Our provision of your Information to third parties is prohibited except as provided in this Privacy Policy. 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not disclose, share, rent, or sell your Information with or to third parties without your explicit consent, except when required by law, regulation, subpoena or court order or in the following cases:  

  • Your Provider and Caregiver: Information that we collect and process may be transferred to, or accessed by, Your Provider and Caregiver and their personnel, for the Authorized Purposes.
  • Company and affiliates’ personnel: Information that we collect and process may be transferred to, or accessed by Company and affiliates’ personnel for Authorized Purpose under an obligation of strict confidentiality with respect to such Informatio;
  • Service Providers: We may collect, hold and/or manage your Information through the Company’s authorized third party vendors of certain products or services (such as cloud services) (including, as applicable, their affiliates) solely and limited to providing us with such requested services, and not for any other purposes. Such vendors may be located in a country that does not have the same data protection laws as your jurisdiction. For more information regarding our service providers, please see below.
  • In addition, we may share Information in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce our Terms of Use and this Privacy Policy, including investigation of potential violations thereof, and to defend against any claims or demands asserted against us by you or on your behalf; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; (e) to protect the rights, property, or personal safety of the Company, its users or the general public; (f) by virtue of undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of the Company, so long as such acquirer maintains the same privacy terms set out hereunder; or (g) pursuant to your explicit approval prior to the disclosure.
 

Without derogating from anything herein, we may use non-personal aggregate information of our users and transfer and disclose it to third parties, for statistical, analytical and research purposes and for customization, development and improvement of the Platform and services with our commercial partners, pursuant to commercial terms that we determine in our sole discretion.

 

3. Third Party Service Providers

In connection with the Platform, we may be using third party service providers, who may collect, store and/or process the Information detailed herein on our behalf for the Authorized Purposes. For the purpose of the above, you may request a copy of our current list of approved service providers pertaining to the Service. However, note that such list may be updated from time to time. We are committed to protecting your Information and will take appropriate steps to ensure that your Information is processed and stored securely by such third parties. Accordingly, where required by applicable law, we shall enter into a written agreement with each service provider imposing substantively similar obligations as set forth herein, and if relevant under applicable law, also any additional data protection obligations. Service providers may be located in a country that does not have the same data protection laws as your jurisdiction and while we will use the steps described above we disclaim any liability and responsibility in connection with the use of any data by third parties. 

 

4. Security of the Information

We implement and embed protective measures in accordance with customary and accepted industry practices and standards and applicable laws, in an effort to protect Your Information we collect from loss, misuse, unauthorized access, disclosure and modification. These protective measures are regularly reviewed and improved. Please note, however, that despite our best efforts, there is no technological measure that can fully guarantee the security of the Information. We strive to protect Information transmitted on or through our Platform, we cannot and do not guarantee the security of any Information You transmit on or through the Platform, and You do so at Your own risk.

Please note that most mobile devices provide their users with tools to control Your data and to secure Your Information. Please be aware of these tools.

 

5. How You may control Your Information

You may choose to decline to share certain Information with us, in which case, we may not be able to provide to You some of the features of the Platform.

In accordance with the law applicable to You, if for any reason You wish to modify, update, suspend the processing, revise and/or delete Your Information stored with us and identifying You, ask for our confirmation as to whether or not we process Your Information, or delete Your account from the Platform, You may do so by contacting us at [email protected]. If we are provided with a request by You, we will delete any such Information pursuant to any applicable privacy laws. Notwithstanding the above, note that we may retain Your Information in accordance with this Privacy Policy for a minimum period required to provide the Services subject to and as required by applicable laws or as required by us for archival purposes or as response or defend against legal proceedings versus us or our affiliates.

 

You may request to retrieve a copy of Your Information at any time, including upon termination of Your use of the Platform.

 

6. Means used to collect Non-Personal Information

  • We use technologies to automatically collect non-personal Information about activities and use of the Platform. These technologies are used to maintain, deliver and improve the Platform on an ongoing basis and to provide Users with a better experience. Such technologies allow us to examine User preferences, better secure the Platform, identify technical issues, and monitor and improve the overall performance of the Platform.
  • In order for some of these technologies to work properly, small data files, such as “cookies”, may be downloaded and stored on Your device. If You prefer to not receive cookies, most browsers will allow You to adjust Your settings to notify You when You receive them, automatically reject them, or disable existing ones. Depending on Your mobile device and Your operating system, You may not be able to block or delete every cookie.
  • Please note that deleting or disabling cookies or future tracking technologies may prevent You from accessing certain areas or features of the Platform, or may otherwise adversely affect Your user experience.
  • If You do not wish to use these technologies, please change the settings on Your device.
 

7. Compliance with Privacy Regulations

The Platform is intended for use only within certain jurisdictions within the United States. Accordingly, any Information that You disclose will be protected by the laws of the United States only. By using the Platform, You acknowledge that the use of the Platform will be governed by United States law. In no event will Owna or any of its employees and/or officers, consultants, and/or affiliated entities, including Provider or Caregivers, be liable for any losses or damages arising from Your use of the Platform outside the United States, and You specifically waive any claims that may arise under the laws of any location outside the United States. Furthermore, we may transfer Your Information outside of the United States for storage and processing of data, and for operating the Platform. By providing us or consenting to our collection of any Information, You hereby consent to such transfer, storage, and processing.

 

8. Miscellaneous

All capitalized terms used herein and not otherwise defined shall have the meanings ascribed to them in the Terms of Use.

We may amend this Privacy Policy at our discretion. Any material amendment to this Privacy Policy will be presented to You before You access the Platform or on Our website.

In the event of any malfunction or question regarding the use of the Platform or this Privacy Policy, we would be happy to try and help, please contact us.

 

Last updated: April 4, 2025